Refund policy
Sophie Walters Ltd – Training Course Terms and Conditions
By enrolling in any training course offered by Sophie Walters Ltd, you agree to the following legally binding terms and conditions. These apply to all course bookings, whether made online, in person, or through direct communication.
1. Course Suitability
It is the responsibility of the student to ensure that the course they are purchasing is appropriate for their skill level and aligns with their learning and professional goals. By completing your purchase, you confirm that you understand the course content and have selected the right training for your needs.
2. Booking Fee & Payment Terms
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A non-refundable booking fee is required to secure your space on any course.
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The remaining balance must be paid in full at least 14 days (2 weeks) prior to the scheduled course date.
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Access to the student portal and course materials will only be granted once the full payment has been received.
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If you pay in full at the time of booking, access will be issued immediately or within 24–48 hours.
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If the remaining balance is not paid by the deadline, your place may be released and your booking fee forfeited.
3. Rescheduling & Cancellations
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Any cancellations or rescheduling within 14 days of your course date will result in 100% of the course fee being retained.
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No refunds or transfers will be given within this period.
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Non-attendance on the day without prior notice is considered a no-show, and all payments will be forfeited.
4. Refund Policy
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Once the student portal has been accessed or course materials/manuals have been sent, no refunds or partial refunds will be issued under any circumstances.
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Due to the digital nature of our training and resources, you acknowledge that access constitutes fulfilment of services under UK digital content regulations.
5. Ownership & Intellectual Property
All training materials, including manuals, videos, templates, and resources, are the intellectual property of Sophie Walters Ltd. These materials are for your personal use only and must not be copied, shared, or redistributed.
6. Certification
Certificates will only be issued upon full completion of the course, including submission of all required case studies and assessments. Partial completion does not qualify for certification.
7. Flexible Scheduling for Multi-Week Courses
For multi-week courses, we aim to work around your availability. Once booked, we will contact you to schedule your training days to suit your needs. Courses run on Saturdays, Sundays, Mondays, and Tuesdays. We will confirm availability following your booking.
8. After Booking
Once your booking is complete and your date has been confirmed, you will receive a confirmation email and SMS. This will include a student detail form that must be completed prior to your training. Completing this form ensures your training day runs smoothly and is tailored to your needs.
9. Support & Contact
For questions, concerns, or support related to your booking, contact:
Sophie Walters Ltd
Products
Returns & Refunds
Due to hygiene and safety reasons, we do not accept returns or offer refunds on any lash products once the packaging has been opened or tampered with.
If your item is unopened, unused, and returned within 14 days of delivery, you may be eligible for a refund (minus the original shipping cost). Items must be returned in their original packaging and in a resalable condition.
2. Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect:
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Please notify us within 48 hours of receiving your order.
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Provide your order number, a brief description of the issue, and clear photos of the item(s).
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We will assess the issue and offer a replacement, store credit, or refund where appropriate.
3. Exchanges
We do not offer exchanges on products unless the item is faulty or incorrect. Please ensure you select your items carefully before purchasing.
4. Non-Returnable Items
The following items are non-returnable and non-refundable:
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Opened or used lash trays, adhesives, tools, or liquids.
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Sale items or promotional bundle deals.
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Items returned without prior authorisation.
5. Lost or Delayed Orders
We are not responsible for parcels that are lost or delayed due to incorrect shipping information provided at checkout. Please ensure your delivery details are accurate.
If your parcel is marked as delivered but not received, please contact the courier directly before reaching out to us.
6. Shipping Costs
Return shipping costs are the responsibility of the customer unless the item was received in error or is faulty.
7. How to Request a Refund
To request a return or refund, email us at [Insert Email Address] within the stated timeframes and include:
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Your full name
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Order number
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Reason for return
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Photos if applicable